Contact Venta Heating & Air

Call the regional number for your area for the fastest response. Each regional line routes to a live human dispatcher who knows the cities, the freeway routes, and which crew is closest. Diagnostic visit $89 standard / $149 after-hours, waived if you proceed with the repair. Free written estimates on installation and replacement work.

Regional dispatch numbers

Six lines, six regional crews, one license number. Pick the line for the area you’re calling about.

Routing exceptions to know about: Whittier sits on the LA / OC border and is dispatched from the West LA crew, not Pasadena. Diamond Bar sits at the LA / SB / OC tri-county point and is dispatched from San Bernardino. Pomona dispatches from San Bernardino as well. If you call the “wrong” regional number, we’ll just route you to the right one—you don’t need to figure this out before calling.

Email

For non-urgent inquiries, project quotes, commercial work, or rebate questions, email is fine. We respond within 24 business hours typically.

• General inquiries: [email protected]
• Regional service / dispatch: see the six regional emails above

For service emergencies, call the regional dispatch line. Email isn’t checked overnight or on weekends, and a same-day no-cool call needs a phone call, not a message into a queue.

Hours

• Phone availability: 24 hours a day, 7 days a week. A real person answers. Not a chatbot, not an answering service that takes a message.
• Truck dispatch (technician on site): 8 AM–8 PM, seven days a week.
• After-hours calls: scheduled for first dispatch the following morning. We don’t roll trucks between 8 PM and 8 AM, and we tell you that upfront when you call. No false “we’ll be right there at 2 AM” promises that turn into a 9 AM arrival anyway.
• Holiday service: standard rates. We don’t surge-price during heat dome events, cold snaps, or holidays.

What to have ready when you call

None of this is required, but the more you have ready, the faster we can dispatch the right truck:

• Your address and ZIP code
• Brand and approximate age of the equipment (Carrier, Trane, Lennox, Goodman, etc., and roughly when it was installed)
• The symptoms—no cooling, no heat, fault codes on the thermostat, strange noises, water leaking, etc.
• Whether the unit is running at all or not turning on
• Property type—single-family, condo with HOA review, ADU, or commercial
• Whether it’s an emergency (no AC during a 100°F+ event, no heat in a cold snap, water actively leaking from the air handler)

For commercial calls, also have property manager or facility manager contact info and any after-hours access requirements ready.

Diagnostic and estimate pricing

• Diagnostic visit (system not working): $89 standard hours / $149 after-hours. Waived if you approve the repair quote at the same visit.
• In-home estimate (installation or replacement): free. Includes Manual J load calculation, side-by-side equipment options, written quote with rebates deducted. See free estimate page for what’s included.
• Quote validity: 30 days from the date issued.

Service area

Five Southern California counties. For the rolled-up overview with climate breakdown by region and the full city list, see our service area page. For city-level pages with neighborhood-specific equipment recommendations, see the locations directory.

License and credentials

• Roman HVAC 777 LLC dba Venta Heating & Air
• CSLB License C-20 #1138898 (Warm-Air Heating, Ventilating and Air-Conditioning—the required class for residential and light-commercial HVAC in California). Verify any time at cslb.ca.gov.
• EPA Section 608 certification on every technician handling refrigerant—federally required for R-410A and R-454B work
• Bonded and insured per California state requirements (general liability + workers’ compensation)
• TECH Clean California registered contractor—we file heat pump rebate applications on your behalf where funding is open. As of 2026, single-family heat pump HVAC funding is fully reserved (waitlist accepting). HEEHRA fully reserved February 24, 2026. Federal IRA Section 25C ($2,000 heat pump credit) was terminated December 31, 2025 under OBBBA. For the active 2026 stack, see our verified rebate guide.

Schedule online

Don’t want to call? Request a free estimate online and we’ll respond by phone or email per your preference.