Last updated: May 2026.
These Terms of Service govern your use of ventahvac.com and the services provided by Venta Heating & Air (Roman HVAC 777 LLC, CSLB License C-20 #1138898).
Acceptance of terms
By using our website or requesting our services, you agree to these Terms. If you do not agree, please do not use our services.
Services we provide
We provide residential and light commercial HVAC services in Los Angeles, Orange, Riverside, San Bernardino, and Ventura Counties, California, including:
- HVAC repair and diagnostic services
- HVAC installation and replacement
- Heat pump and heat pump water heater installation
- Maintenance services and Comfort Club memberships
- Emergency HVAC service (phones answered 24/7, dispatch 8 AM–8 PM)
- Commercial HVAC for restaurants, offices, retail, and small warehouses (up to 65,000 BTU per unit)
For services outside our scope (industrial chillers, large boiler systems, solar thermal, walk-in refrigeration), we refer to specialty contractors.
Estimates and pricing
Estimates
- We provide free in-home estimates for installation and replacement projects
- Diagnostic visits cost $89 (waived if you proceed with repair)
- After-hours diagnostic (8 PM–8 AM): $149 (waived if you proceed with repair)
- Estimates are valid for 30 days from the date issued
- Estimates assume standard installation conditions; unforeseen complications may adjust pricing
Pricing transparency
- We provide written quotes before performing work
- Repair pricing is upfront — you approve before we proceed
- Emergency rates apply only to after-hours calls (8 PM–8 AM); we do not surge-price during heat events
Payment terms
- Payment due upon completion of service for residential customers
- We accept cash, check, and all major credit cards
- Financing available through approved partners (separate financing terms apply)
- Commercial accounts may have 30-day net terms with established credit
- Late payment may incur fees as permitted by California law
Service warranty
Labor warranty: 30 days on diagnostic-driven repairs, 1 year on major repairs (compressor, heat exchanger, full system installation).
Parts warranty: Per manufacturer specifications. Most major equipment includes 5–10 year parts warranty; heat exchanger warranties typically run 10–20 years. We register equipment for manufacturer warranty at time of installation.
Workmanship warranty on installations: 1 year on full system installations, with extended options available.
Warranty does not cover:
- Damage caused by other contractors or owner modifications
- Routine maintenance items (filters, belts under normal wear)
- Damage from external causes (power surges, water damage, vandalism)
- Service performed by unauthorized parties
Cancellation and rescheduling
- Service appointments can be rescheduled with 24-hour notice without charge
- Same-day cancellation may incur a trip charge
- Emergency calls cannot be cancelled once a technician is dispatched
- Installation projects: see your specific installation agreement for cancellation terms
Customer obligations
You agree to:
- Provide accurate information about your home and HVAC system
- Provide reasonable access for technicians during scheduled appointments
- Inform us of any known hazardous conditions (asbestos, mold, structural issues)
- Pay for services as agreed
- Not interfere with work in progress
Limitations of liability
To the extent permitted by California law:
- Our liability is limited to the cost of the specific service performed
- We are not liable for incidental or consequential damages (loss of food, business interruption) except where required by California law
- We carry general liability and workers compensation insurance as required by California for licensed contractors
- Our CSLB bond protects against contractor performance issues per California regulations
Dispute resolution
We aim to resolve any service issues directly. If a dispute cannot be resolved:
- First step: contact our office at [email protected] or (424) 766-1020
- CSLB complaints: California Contractors State License Board (cslb.ca.gov)
- Small claims court for matters under California small claims jurisdiction
- Mediation or arbitration as agreed in specific service contracts
California consumers retain all rights under California law, including the Right to Repair Act and applicable consumer protection statutes.
Website use
When using ventahvac.com:
- You may use the site for legitimate inquiry and service requests
- You may not scrape, copy, or republish content without permission
- You may not attempt to compromise site security
- You may not use forms for spam, harassment, or unrelated purposes
We reserve the right to refuse service to anyone who violates these Terms.
Intellectual property
Content on ventahvac.com (text, images, design) is owned by Venta Heating & Air or used with permission. Manufacturer logos and equipment names are property of their respective owners (Carrier, Trane, Lennox, Goodman, Rheem, Mitsubishi, Bosch, and others).
Governing law
These Terms are governed by the laws of the State of California. Any legal action must be filed in courts of competent jurisdiction in California.
Severability
If any portion of these Terms is found unenforceable, the remaining portions remain in effect.
Updates to these terms
We may update these Terms as our practices change or as required by law. Significant changes will be reflected in the “Last updated” date at the top of this page. Continued use of our services after updates constitutes acceptance of the revised Terms.
Contact us
For questions about these Terms or about our services:
Venta Heating & Air
Roman HVAC 777 LLC
CSLB License C-20 #1138898
Email: [email protected]
Phone: (424) 766-1020
Last updated: May 2026.